Your Order

Solving a problem with your order

If you are not happy with your order, we will work out a personalized solution for you.
We highly recommend resolving any issue through us and not to open a dispute on PayPal.

Solaris
Paypal
Email Support
Email Support

We will guide you through the whole process and will find a personalized solution in order to resolve all issues with your order.

Free Return
Free Return

All costs associated with returning an order to us will be refunded to you after we have received it back at our office.

Replacement
Replacement

If possible, we will send you a replacement for the affected item(s). Free of charge.

Partial Refund
Partial Refund

If the issue with your order is not grave enough to make a return necessary, we will work out a settlement that will be to your satisfaction.

Refund
Refund

In some cases, you will receive a full refund plus the return shipping fees after we have received your return.

Store Credit
tore Credit

The quickest and easiest way to receive a (partial) refund is as a coupon code that has no expiry date and can be used right away.

No Blacklisting
No Blacklisting

If you choose to resolve the issue through PayPal you will not be able to use our site again.