If you are unhappy with your order, we will work out a personalized solution for you.
We highly recommend resolving issues directly with us and not externally through payment disputes.
Solaris
Chargeback
Email Support
Email Support
We will guide you through the whole claims process to find a personalized solution that addresses all issues with your order.
Free Return
Free Return
All return shipping costs associated with an approved claim return will be refunded to you upon receipt of the return.
Replacement
Replacement
If possible, we will send you a replacement for the affected item(s). Free of charge.
Partial Refund
Partial Refund
If the order issue is not grave enough to warrant a return of the item(s), we will work out a settlement that will be to your satisfaction.
Store Credit
Store Credit
The quickest and easiest way to receive a (partial) refund is through store credit points, which have no expiration date and can be used right away.
No Blacklisting
No Blacklisting
If you choose to resolve the issue externally, such as through PayPal or through chargebacks, you will not be able to shop with us again.