We will guide you through the whole process and will find a personalized solution in order to resolve all issues with your order.
All costs associated with returning an order to us will be refunded to you after we have received it back at our office.
If possible, we will send you a replacement for the affected item(s). Free of charge.
If the issue with your order is not grave enough to make a return necessary, we will work out a settlement that will be to your satisfaction.
In some cases, you will receive a full refund plus the return shipping fees after we have received your return.
The quickest and easiest way to receive a (partial) refund is as a coupon code that has no expiry date and can be used right away.
If you choose to resolve the issue through PayPal you will not be able to use our site again.