First Time Visitors
Who we are
Founded in 2008 in Tokyo, Solaris Japan has been been a leading international retailer for Japanese figures, video games and all sorts of otaku-related merchandise. Over the years we have shipped hundreds of thousands of items to happy customers around the globe.
We source and ship all items from Japan and have a zero tolerance policy for counterfeits.
Check out what others have to say about us: On TrustPilot
Our products
Our product selection includes over 100.000+ Brand New and Pre-Owned items.
We check the condition of every single item before we send it to you, to make sure you get what you are looking for.
Payment
We accept a wide range of payment methods:
All orders will be charged in US dollars.
For more information on our exchange rate, check here.
Please note that prices do not include possible fees charged by your bank or payment service provider.
Shipping
We offer three different shipping methods:
All of our shipments are handled by the good people at Japan Post. Your items will be carefully packaged (we use a lot of cushioning!) and shipped in an unmarked box.
Our site will automatically calculate all shipping fees for you. Please note that, due to the size and weight of certain items, some shipping methods may not be available.
If you are considering shipping via Saver (sea mail), please read this article for more information about this shipping method.
When will it ship?
Once your order is on the way, we will let you know via email.
Handling time
All orders placed with us are usually processed within 72 hours (3 business days; which fall between Monday - Friday). We do not process orders on weekends or Japanese national holidays.
The shipping method does not impact the handling time of orders, meaning orders using Express shipping will not receive priority treatment or faster handling time.
Shipping time
The shipping durations displayed on our website are average estimations in business days, based on our experience. Please note that the handling time of 72 hours is separate from the shipping time. In some cases, shipping and handling can take longer, especially during high seasons like Christmas or New Year.
Potential delays caused by customs are not included in the estimated shipping time. If you live in a country with strict customs, please factor in some additional time for customs clearance.
As the shipping is not a service of Solaris Japan but the postal services, delays caused by the post office or customs do not give right to any kind of compensation, suspension or cancellation.
If a shipment is taking considerably longer than expected to arrive, please have your tracking number handy and get in touch with our support team and your local post office. In some cases the tracking status doesn't get updated properly even though your shipment is already at the post office or stuck at the customs inspection.
Import fees
Since we ship your order directly from Japan there is chance that you will have to pay import fees in your country (unless you live in the USA). These fees are your responsibility, since you are importing goods into your country.
Our site offers a customs friendly invoice tool that you will see on the check out page. It can help lower the amount of import fees, but is by no means a guarantee to do so.
The way it works is simple: by moving the slider to the left you decrease the value printed on your order’s invoice.
However, be careful, because if you choose a very low value, it is likely that customs officers in your country will become suspicious. This is why we call the left end of the slider “Risky”.
Please also keep in mind that the insurance value is based on the amount shown on the invoice. Lowering the invoice amount will therefore lower the insurance value. So if your order is damaged or lost, we can only compensate for the insurance value you selected.
All packages are marked "Gift" by default. For more information on the customs process see here.