If you have more than 1 open order with us, we can combine the shipping and dispatch the orders in 1 shipment. Please contact our customer support as soon as possible at support@solarisjapan.com to prevent orders from being sent out separately.

In some cases, merging orders can result in a shipping fee surplus. The amount will be refunded to you as store credit.

We can send items of your order separately if you wish. Please note that additional shipping might apply in this case. Please contact our customer support at support@solarisjapan.com if you need to split your order.

Excess shipping fees will be reimbursed as store credit.

The address associated with your account can be changed and updated via your account page. If you need to update the shipping address of you current order, you will need to contact our support at support@solarisjapan.com.

Please double check the entered address before placing an order. The address cannot be changed after an order has been shipped. Please get in touch with your local post office in this case.