This policy applies to all items stored in your Private Vault. By unlocking your Private Vault, you agree to this policy.

1.1 Eligibility

You must be signed in to your Solaris Japan account and agree to this policy before you can unlock your Private Vault.

1.2 Storing an order in your Private Vault

To store an order in your Private Vault, choose "Ship Later | Store in Private Vault" at checkout. You pay $0 shipping at checkout.

The order is placed into your Private Vault after we verify it. If the order needs an additional review, it is placed into your Private Vault only after we approve it. Please refer to Why am I being asked to submit information for identity verification? for more information.

While you can not cancel items in your Private Vault, you can ship them out at any time. There is no limit on the number of items you can store.

Your original order stays in your order history, accessible via My Account.

2.1 Free storage period

Each item in your Private Vault is stored free of charge for 90 days. Days are counted in Japan Standard Time (JST), and the first day of storage counts as day 1.

• In-stock items: free storage starts on the day the order is placed into your Private Vault.
• Pre-order items: free storage starts on the day the item arrives at our warehouse.

2.2 Storage fees

After the free storage period, a storage fee of $0.07 per item, per day applies. There is no monthly cap. Each storage day is charged as soon as it starts (00:00 JST), including the day you ship an item out.

We will never charge your card automatically for storage fees. You pay the accrued storage fees on an item when you ship it out. Storage fees stop accruing once you have paid for the ship-out.

Example: an item stays in your Private Vault for 120 days. The first 90 days are free, so you pay storage fees for 30 days when you ship it out: 30 days × $0.07 = $2.10

2.3 Allowance

Your allowance is the amount of storage fees you can accrue before your items are reclaimed. Each item in your Private Vault adds 50% of its price to your allowance. Pre-order items count from the day they are placed into your Private Vault.

Accrued storage fees use up your allowance. When you ship an item out, you pay its accrued storage fees and its share is removed from your allowance.

Example: you store two items, priced $100 and $50. Your allowance is ($100 + $50) × 50% = $75.00

2.4 When your allowance runs out

Storage fees continue to accrue while items stay in your Private Vault. We will contact you once your allowance is about to run out. Once the storage fee exceeds your allowance, items will be reclaimed to cover any outstanding debt.

3.1 What you can ship

You can ship any items that have arrived at our warehouse, in any combination, including items from different orders. Pre-orders can not be shipped out until they have been released and delivered to our warehouse.

Items are never shipped automatically. We only ship your items once you have requested and paid for a ship-out. Your items will be shipped to the address you enter at ship-out checkout, even if it differs from the address on your original order.

3.2 Paying for a ship-out

You pay shipping, Shipping Protection and the accrued storage fees of the selected items in one payment. Shipping fees are calculated at checkout. Shipping Protection is optional, both at the original checkout and at ship-out.

Your ship-out checkout expires after 1 hour. If you do not pay within the 1-hour timeframe, your items will be returned to your Private Vault and the storage fee may be recalculated. If you start a new ship-out, we cancel any ship-out in progress.

One shipping fee applies per ship-out. Please note that your items may be sent in more than one parcel.

Please note that your country may charge import taxes or duties, which are your responsibility. Please refer to our Customs Process page for more information.

3.3 Ship-outs are final

After you pay for a ship-out, you can not cancel it, even if your order has not yet been picked up. Shipped items can not be returned to your Private Vault.

If a parcel can not be delivered and is returned to us, our Delivery Problems policy applies.

4.1 Lost or damaged items

If we can not ship an item because of a problem on our side, our support team will contact you. We will refund the full item price and any storage fees you paid for that item. We will also void any accrued storage fees.

4.2 Pre-orders that are not released

If a pre-order item in your Private Vault will not be released, our support team will contact you to arrange a full refund of the item price.

5.1 Current limitations

The following features are not available yet. We will add their rules to this policy before they become available.

• Guest checkout with Private Vault
• Moving an existing order into your Private Vault
• Paying accrued storage fees without shipping items out
• Using Shipping Credit: Shipping Protection paid on orders stored in your Private Vault becomes Shipping Credit, which can not be used yet. You can opt out of Shipping Protection on the cart page.
• Storage reminder emails

5.2 Changes to this policy

We will email you before a major change to this policy takes effect. Solaris Japan reserves the right to decide on a case-by-case basis on matters not covered by this policy.

If you have any questions about your Private Vault, please contact our customer support at support@solarisjapan.com.