I've gotta say this is the first time I've gotten a figure from this brand and collection that came damaged, both her pigtails snapped off. Thankfully it is a rather easy fix but an annoyance none the less. Not on the fault of the seller, they actually package it very well as usual. The issue mainly lies with the figure itself being rather small for the amount of cushion that is in the box causing it to flop around in its container while in transit. I suggest keeping this in mind when ordering.