As a general rule, once your order has been placed it cannot be cancelled. Should, however, special circumstances make a cancellation unavoidable, a 15% restocking-fee of the ordered item(s) will be charged, the minimum fee being ¥1000. Solaris Japan reserves the right to decide on a case-by-case basis whether to accept a cancellation request or not.
Orders that have already been shipped cannot be cancelled. Customers who want to return a shipped order may refer to our return policies.
Pre-orders cancelled up to 7 days prior to the release date will be subject to a cancellation fee of ¥1500. Cancellations beyond this deadline will be charged a 15% cancellation-fee of the pre-ordered item(s), the minimum fee being ¥1500.